Do I need to download or install any information to be able to attend this event?

No. You do not need to download or install any software to participate. You only need to have access to the internet.


If you’ve purchased a GX ticket, you should have received an email with your log-in information to our virtual platform a few days prior to the event. If you haven’t purchased a GlueX ticket yet, you can do so here: If the event is already underway you should receive an email with your log-in information within 30 minutes of purchasing a ticket.
If you are having trouble logging in, please email our events team for a quick response at

Browser optimization

The GlueX virtual platform is optimized for most browsers. Please ensure you’re not using Microsoft Explorer.

Platform Navigation

There are a few key areas you’ll want to visit during GlueX 2020.

General Session - This is where all main stage sessions will be taking place

Breakout Sessions - This is where the technical, business, and sales & marketing breakout tracks will be taking place. This is also where the vendor spotlight will be taking place.

Vendor Pavilion - This is where you will find all of your favorite vendors plus the Glue Zone where the GlueCrew will be hanging out ready to chat with you.

Datto Lounge - This is where you can go to connect with other attendees and take advantage of the Help Desk

Who do I contact if I have troubleshooting issues on day-of?

Send an email to for any technical assistance.

Hours of operation

GlueX 2020 is being hosted on Pacific Time. The official hours of operation are as follows:

Sun, Sept 27 - 9am-5pm - (Pre-day workshops only)
Mon and Tues, Sept 28 & 29 - 7am-5pm - All sessions, the Vendor Pavilion, and Help Desk

Note: While you can access the entire venue any time throughout the event, the vendor pavilion, help desk, and auditoriums will only be staffed during official hours of operation.

The times for the live event are not convenient for me. Can I still participate in the event?

We understand your schedule may not allow you to attend the event. If this is the case, please let us know and we are happy to connect with you individually. This platform is also available on-demand after the event is over.

Content Availability

All sessions will kick off at the times listed on the General Session and Breakout schedules, in Pacific Time.

Most sessions will broadcast at a specific time with a live Q&A session listed directly beneath it.
All sessions and vendor material will be available on-demand AFTER the event is over for 30 days. Only ticket holders will be able to access the platform post-event.

How to join a session

After clicking on either General Session or Breakout Sessions from the lobby, you can view the schedule for each room by clicking on the screen. All sessions will open 5 min before they kick off. A join button will appear beside each session as soon as it opens. If you join a session partway through a session broadcast, you will join at the partway mark.

Live chat

The best way to connect with your fellow attendees, vendors, and the GlueCrew is via live text or video chat. The chat function
will appear in every vendor booth you visit, at the Glue Zone, in the Datto Lounge, and at the Help Desk. Simply type in a message
and get the conversation started!

Vendor engagement

All of our sponsors have some amazing specials, and feature announcements for you to take advantage of. Click on “Vendor Pavilion”
in the lobby to get a birds-eye view of all sponsors. You can then click into any booth you want to visit and scroll left or right
to visit other booths.


Every attendee has a briefcase that can be filled with as many documents as you like hosted in sponsor booths and the Glue Zone.
Simple click on “+ briefcase” beside any asset in the Document tab of a vendor booth to add it to your briefcase. Remember to
email your briefcase to yourself at the end of the event using the Action: Email button.

Leaderboard + Prizing

Every GlueX attendee can accumulate points to get on the leaderboard. You will find a list of point-accumulating activities and
view your current ranking by clicking on Leaderboard in the menu bar. The top 20 spots on the leaderboard will be awarded a prize
valued at $100-$1000 at the end of the show. There will also be awesome random prizes given out to lucky attendees at each
session and around the vendor pavilion throughout the entire show. All prizes, valued at $200-$2000 are listed on the leaderboard page.
All prize winners will be announced at the Closing Remarks at 4:00pm on Sept 29, so be sure to join in case your name is called.

Rules of engagement

GlueX virtual may be different than a live event, but rules of respect remain the same.

All chats you engage in must be respectful.
No spamming of any kind will be tolerated.
Log-in information is only to be used by one unique ticket holder.
All artwork and content on the GlueX 2020 platform is proprietary and may not be reused or repurposed by attendees unless
otherwise approved by the IT Glue event team.

Couldn’t find what you’re looking for?

If you still have a question that wasn’t answered above, drop us a line here, and a member of the our team will get back to you
as soon as possible.

Where will the event be held?

This is an online event. You do not have to travel to any specific location. You can participate anywhere that you have Internet access. The event is accessible from desktop, mobile, and tablet devices.

What can I do at a Virtual Trade Show?

Learn about exhibitors
Interact (via instant message) with exhibitors
Explore information in the booths and auditorium

Will I be able to take away information or brochures from the event?

Yes. Like any physical event, we will have a swag bag for you! You can add documents provided by each exhibitor to your online swag bag and then email them to yourself or share items with friends and family by simply entering their email.

Can I invite my friends to attend the event?

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page and they can register at their convenience.